Recall for Moms

Product Recall Information for Moms

Recall Alert

U.S. Consumer Product Safety Commission

Office of Information and Public Affairs Washington, DC 20207

April 7, 2009
Alert #09-734

Honeywell International Recalls Vista Security System Control Panels Due to Failure of Panic Feature

The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC.


Distributor: Honeywell International Inc., of Melville, N.Y.

Manufacturer: Ademco de Juarez s.r.l., of Mexico

Hazard: Security systems programmed with a wireless silent panic feature can fail to operate properly the first time the panic button is pressed on the remote transmitter. If the panic button is pressed only once, this can unexpectedly leave residents without a triggered alarm during an emergency.

Incidents/Injuries: None reported.

Description: This recall involves the following models of the "Vista Residential" series control panels: Vista-21iP, Vista-21iPSIA, FA168C-GP, 320P1, GAV20P, Vista 15P, and Vist-20pSIA. Only panels with certain date codes are subject to the recall. The control panel is the main portion of the security system (not the keypad) typically located in an inconspicuous place in the home such as the basement, garage or closet.

Sold by: Security and alarm dealers nationwide from October 2007 through January 2009 for about $100.

Manufactured in: Mexico

Remedy: Honeywell International is contacting dealers directly and is providing free replacement software to consumers.

Consumer Contact: For additional information, contact Honeywell at (800) 645-7492 between 8 a.m. and 9 p.m. ET Monday through Friday, or visit the firm's Web site at

Picture of recalled Security System Control Panel

Recalls by Date